Region & Language
Support Gateway
Dedicated Peppol Technical Support
Official communication and technical triage point for StackCue Peppol network participants, clients, and end-users.
Support Channels
Technical Support Emailsupport@stackcue.com
Direct Hotline+971 4 123 4567
Operating Hours
Monday to Friday, 9:00 AM – 6:00 PM GST (UTC+4)
Expected Response SLAs
Standard Support Inquiry
General integration queries, document validation checks, schema updates. Handled within 24 hours.
Critical Network Disruption
Total Access Point outage, message routing failures, document transmission blocks. Handled under 4 hours.
Transmission Issue Reporting Template
To help resolve routing or transmission failures rapidly, please include the following technical metadata in your report:
- [1]Sender Participant ID (e.g., iso6523-actorid-upis::9918:123456789)
- [2]Receiver Participant ID (e.g., iso6523-actorid-upis::9918:987654321)
- [3]Document Type Identifier (UBL Customization ID)
- [4]Process Identifier (Profile ID)
- [5]AS4 Message ID / Transmission ID
- [6]Approximate Timestamp (UTC)
- [7]Payload error log or validation warning snippet